Operational Excellence
At Valeo, operational excellence is a core value applied in all our development and production sites, and reflects our commitment to total customer satisfaction.
Our aim is simple: to be the preferred partner of automakers by delivering innovative technology at the best cost and world-class production quality standards, while also achieving sustainable and profitable growth.
![](https://www.valeo.com/wp-content/uploads/2023/05/c-perillat-4_nov2020.jpg)
The 5 Axes methodology is the cornerstone of the Group’s operating culture.
The 5 Axes Methodology and Schema
We use a “5 Axes” methodology to ensure operational excellence and customer satisfaction. This system is rigorously implemented at all of our development and production sites around the world.
Click on each of the 5 Axes above to learn more about each.
The 5 Axes For customer satisfaction
![](https://www.valeo.com/wp-content/uploads/2016/10/axe11.png)
Total Quality
![](https://www.valeo.com/wp-content/uploads/2016/10/axe12.png)
Production System
![](https://www.valeo.com/wp-content/uploads/2016/10/axe13.png)
Supplier Integration
![community blue pictogram](https://www.valeo.com/wp-content/uploads/2016/10/axe14.png)
Employee Engagement
![](https://www.valeo.com/wp-content/uploads/2016/10/axe15.png)
Product Development
![](https://www.valeo.com/wp-content/uploads/2016/10/axe11.png)
Total Quality
To meet customer expectations in terms of product and service quality, everyone, employees and suppliers, must deliver total quality.
![](https://www.valeo.com/wp-content/uploads/2016/10/axe12.png)
Production System
Valeo has developed its own production system which implements a set of methods, tools and state-of-the-art production processes within a working environment that promotes quality, performance and employee motivation.
![](https://www.valeo.com/wp-content/uploads/2016/10/axe13.png)
Supplier Integration
In order to deliver the highest quality products and services while remaining competitive, Valeo has set up a supplier base integrating the most efficient suppliers in terms of innovation, quality, cost, delivery and risk management.
![community blue pictogram](https://www.valeo.com/wp-content/uploads/2016/10/axe14.png)
Employee Engagement
Valeo aims to create a workplace that provides the finest employee experience for our people. We are convinced that operational excellence can only be achieved with the ongoing commitment of all employees.
![](https://www.valeo.com/wp-content/uploads/2016/10/axe15.png)
Product Development
To develop its products and systems, Valeo’s highly qualified Research and Development teams work within an optimal organizational structure that combines professional skills and product expertise with first-rate methodology and best-in-class project management tools aimed at ensuring product robustness and competitiveness.
Operational excellence
Did you know?
![](https://www.valeo.com/wp-content/uploads/2016/11/distinction.gif)
In 2019, Valeo received 66 quality distinctions from customers worldwide.